Shipping policy

Processing Times

  • Orders are processed within 1–2 business days after purchase, excluding weekends and holidays.

  • You’ll receive a confirmation email once your order has shipped, along with tracking details.

Shipping Options & Rates

We currently ship from Toronto, Canada to addresses across Canada and the United States.

Canada

  • Standard Shipping: $12 CAD (3–7 business days)

  • Free Shipping: On orders over $150 CAD

United States

  • Standard Shipping: $20 CAD (4–8 business days)

  • Free Shipping: On orders over $200 CAD (~$150 USD)

Transit times are estimates provided by carriers and may vary based on location.

Customs, Duties & Taxes

  • Canada: No additional duties or taxes will apply beyond applicable sales tax collected at checkout.

  • United States:

    • Effective August 29, 2025, U.S. customs requires duties and taxes on all imports, regardless of value.

    • Porte does not control these fees. They are determined by U.S. Customs and Border Protection and collected by the carrier at the time of delivery unless otherwise stated at checkout.

    • We recommend checking your local import policies before ordering.

Please note: Refusing delivery due to customs charges does not entitle you to a refund of shipping fees.

Order Tracking

All orders include tracking. You’ll receive a tracking number by email once your order has shipped. Please allow up to 24 hours for tracking to update.

Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO/DPO addresses, or freight forwarding services.

  • At this time, we only ship within Canada and the United States.

Risk of Loss

Once your order is transferred to the carrier, title and risk of loss pass to you. Porte is not responsible for shipping delays, customs processing times, or events outside our control (weather, strikes, etc.).

Questions

If you have any questions about shipping or need assistance with your order, please contact us at customerservice@portepieces.com